The word Fulfillment can mean many things to many clients. For our
purpose we describe fulfillment as any process where we take customer
order requests and pick, pack, and ship these orders anywhere around the
world. The products can range from printed sales literature to articles of
clothing and everything in between.
|Our print and mail operation is the logical link to fulfillment
|You choose one vendor for the complete marketing project|
|We have long standing relationships with all of the major shipping and
Our Fulfillment operation was developed with an emphasis on customer
service. We know that our clients want the ordering process to be uncomplicated
and user friendly. They also want the knowledge that if there is a problem they
can speak to a customer service representative to quickly solve their problem to
- Warehousing Facilities
- Our warehouses are all modern construction, heated and secure.
They are connected by a modern computer network and voice/data system.
They all have tailboard delivery capability for all types of vehicles.
- On-line Internet Ordering
- Your customers, customer service representatives, or corporate
communications agents can go into our web site and order what they
need when they need it. Our system will show them what the item looks
like, and how many they can order. The site will be secure from
unauthorized ordering based on passwords that you specify. The web
site ordering system is very flexible and can be customized to fit
your specific needs.
- 24/7 Telephone Ordering
- Any of your prospective customers or field service people that
are not web capable can still order from us via our 24 hour seven day
a week phone order system. Our order takers are experienced and
thorough. They can use one of our standard phone scripts or use
something that you have specifically tailored to your business.
- Prompt Order Processing and Shipment
- All orders are picked, packed, and shipped within 24 hours. Any
orders that require payment verification may take additional time.
Orders can be shipped by several different methods or ones that you
specify. You have the flexibility to set the parameters you want.
- Order and Inventory Reports
- We can supply you with a wide variety of reports for your
marketing analysis. These reports can be supplied at almost any time
interval and in any format that you request.
- Order Tracking and Delivery Confirmation
- Any order can be tracked during delivery and confirmed at the
time of delivery with a signature verification and time stamp. This
can help you with loss prevention due to false non-delivery claims.
- Credit Card Order Processing
- We can process credit card orders on-site for all major credit
card companies. We can also set up more than one account if you have
multiple products with different revenue centers.
- Batch Processing to Your Bank Account
- All of the credit card transactions can be batched and deposited
directly into your bank account or into more than one account if
necessary. You would be responsible for setting up the account with
your bank and supplying us with the proper account information